Terms & Conditions

Definitions & General Terms

1. In these Terms and Conditions the words ‘Hue21’ ‘we’ ‘us’ ‘our’ and ‘ours’ refer to Jolly Films Limited, a UK registered limited liability company with company registration number 10458059. The words ‘Client’ and ‘Customer’ refer to the party who commissioned and/or funded the work, and any person or organisation acting on their behalf. These Terms and Conditions apply to all video and associated audio product created by “Hue21”, including all moving and still images and sound recordings of whatever form.

2. Production and post-production

All works undertaken will be as per written quotation based upon the agreed production brief.  It is the Client’s responsibility to ensure that this is thoroughly read and understood prior to booking. Any amendments or additional days filming will be charged at our current daily rates. 

3. Insurance

Hue21 carries public liability insurance cover of five million pounds. A copy of our insurance certificate can be provided on receipt of a request to our office. Extended or upgraded specific project insurance cover can be provided if required upon request, provided this is agreed at the time of booking and included in the production brief.

4. Adverse weather conditions

In the event of inclement weather which, in our opinion, would pose a risk to health & safety of our personnel or equipment, or has the potential to prevent successful video or audio capture, we reserve the right to change the date or time of filming. 

5. ‘Client delays’

In the event of filming being delayed or aborted due to the Client’s failure to adhere to the agreed dates, times, access, facilities, organisation or any other matter specified in the production brief, we reserve the right to reschedule the affected days of filming and to charge for any additional costs which arise. No refund or credit will be given in respect of costs associated with the delayed or aborted original filming day(s).

6. Changes to the filming schedule

In the event of the Client wishing to change or cancel the filming date, we require a minimum of 3 weeks notice. Failure to comply will result in the Client becoming 100% liable for all costs associated with the originally scheduled dates.

7. Approval/amendments of draft footage

Under normal circumstances, one ‘first cut’ edit will be available for the Client for review and comment. Two set of revisions will be incorporated within the agreed project cost provided that any revisions or amendments fall within the original agreed brief. Subsequent revisions or significant re-edits will be charged at a rate of £325 per day.

8. Project duration and delivery

Any indication given by Hue21 of a project’s duration is to be considered by the customer to be an estimation. Hue21 will do everything possible to meet specific deadlines, providing there is clear communication, prompt payment and regular feedback from the client. In all cases, our liability will be limited to the agreed total cost of the project, less any costs incurred by us for any work already done on the project provided such work is within the agreed production brief. Hue21 will not under any circumstances be responsible for any loss, damage or costs arising from the late, erroneous, or non-delivery of the product.

9. Copyright

Hue21 asserts its full rights as the copyright owner of all material that has been captured, processed and/or produced by us, whether or not such material forms part of a finished project. The copyright of all produced material is solely owned by Hue21 and is protected under UK law. 

10. Usage licence – rights to the use of project content

Where the Client provides material to us for inclusion in any project, including but not limited to logos, images, trademarks, footage and audio, the relevant permission must be obtained in advance from the original Intellectual Property holder. By accepting these terms and conditions, the Client hereby indemnifies Hue21 against any possible claims, disputes, expenses or similar that may arise from breaching any copyright laws or pre-existing terms and conditions attributed to the material. 

We retain all rights to the usage of footage captured during the production of any client-commissioned project. As part of our video production service, we will grant a time-unlimited licence for use of that footage to the Client subject always to the following conditions:

  • “Hue21 retains all copyright over any content produced. A usage licence grants the Client permission to use the content in the state in which we provide it to the Client. Permission is not granted to re-edit, copy or alter the content in any way.

  • We reserve the right to use any footage and related files from any client-commissioned project in our showreels and for other promotional purposes.

  • Hue21 assigns to the Client a licence to use the video production in its complete delivered form only.  We do not give permission for any material to be altered, edited or used as part of another production unless this is expressly agreed in writing.

  • The license to use Raw-unedited video files from any production can be purchased at a rate of 2.5 x the cost of the overall production. 



Our payment terms are strictly 30 days from the date of the invoice and in the event of an order being confirmed, the Client accepts these terms.